/* CallCenter: compact workspace, isolated from the application's global theme. */
.cc-shell{--cc-blue:#2563eb;--cc-ink:#172b4d;--cc-muted:#6c7e98;color:var(--cc-ink);font-family:Inter,system-ui,sans-serif;padding-bottom:60px}
.cc-heading,.cc-title{display:flex;align-items:center;gap:12px}.cc-heading{justify-content:space-between;margin-bottom:15px}.cc-title-icon{display:grid;place-items:center;width:48px;height:48px;flex-shrink:0;border-radius:15px;color:white;background:linear-gradient(135deg,#2563eb,#06b6d4);box-shadow:0 5px 16px #2563eb22;font-size:25px}.cc-eyebrow{font-size:9px;letter-spacing:1.6px;font-weight:750;color:#627d9b}.cc-heading h1{font-size:25px;line-height:1.1;font-weight:800;margin:2px 0 4px;letter-spacing:-.7px}.cc-heading p{font-size:12px;color:var(--cc-muted);margin:0}
.cc-stats{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin-bottom:16px}.cc-card{background:#fff;border:1px solid #e4ebf4;box-shadow:0 4px 16px #243b6010;border-radius:12px;padding:16px;min-width:0}.cc-stat{position:relative;overflow:hidden;display:flex;align-items:center;gap:12px;padding:13px 16px;min-height:80px;transition:transform .18s,box-shadow .18s}.cc-stat:hover{transform:translateY(-2px);box-shadow:0 8px 20px #243b601a}.cc-stat[data-tone=blue]{background:linear-gradient(110deg,#eef4ff,#f9fbff);border-color:#d8e5ff}.cc-stat[data-tone=cyan]{background:linear-gradient(110deg,#e9fbfc,#f8ffff);border-color:#cbeef0}.cc-stat[data-tone=green]{background:linear-gradient(110deg,#eaf9f0,#fbfffc);border-color:#ccebd9}.cc-stat[data-tone=gold]{background:linear-gradient(110deg,#fff6e7,#fffdf7);border-color:#f2e4c6}.cc-stat-icon{width:44px;height:44px;display:grid;place-items:center;flex-shrink:0;border-radius:12px;font-size:21px;color:white}.cc-stat-icon.blue{background:#3972ec}.cc-stat-icon.cyan{background:#09a9b6}.cc-stat-icon.green{background:#20a668}.cc-stat-icon.gold{background:#e4a022}.cc-stat strong{display:block;font-size:27px;line-height:1.15;letter-spacing:-.7px}.cc-stat span:not(.cc-stat-icon){color:#5a6f8a;font-size:11px;font-weight:650}.cc-stat-watermark{position:absolute;right:12px;bottom:-8px;font-size:65px;opacity:.04;pointer-events:none}
.cc-workbench{display:grid;grid-template-columns:minmax(280px,1fr) minmax(400px,1.55fr) minmax(240px,.85fr);gap:14px;align-items:start}.cc-card h2{display:flex;align-items:center;gap:8px;font-size:14px;font-weight:750;margin:0 0 15px}.cc-card h2>i{display:grid;place-items:center;width:28px;height:28px;border-radius:8px;background:#edf4ff;color:#2975e8;font-size:16px}.cc-queue{border-top:3px solid #477de9}.cc-attendance{border-top:3px solid #15a7ab;scroll-margin-top:120px}.cc-side>.cc-card:first-child{border-top:3px solid #9270df}.cc-side>.cc-card:last-child{border-top:3px solid #e4ae45}.cc-side>.cc-card:first-child h2>i{background:#f3edff;color:#8c61d5}.cc-side>.cc-card:last-child h2>i{background:#fff5e2;color:#c98b20}
.cc-filter-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px}.cc-filter-grid label,.cc-filter-label{display:block;font-size:11px;font-weight:650;min-width:0;margin:0}.cc-filter-grid input,.cc-filter-grid select{font-size:11px;margin-top:5px;min-width:0;padding:8px 10px;height:35px}.cc-filter-actions{display:flex;gap:7px;margin-top:11px}.cc-filter-actions>.btn-primary{flex:1}.cc-tabs{display:flex;gap:4px;background:#f0f4fa;padding:4px;border-radius:8px;margin:14px 0 10px}.cc-tabs button{flex:1;border:0;border-radius:6px;background:transparent;color:#6e7f96;font-size:11px;font-weight:650;padding:7px 3px;transition:background .15s}.cc-tabs .active{color:#2461c8;background:white;box-shadow:0 2px 6px #243b6014}
.cc-people{max-height:360px;overflow:auto;scrollbar-width:thin;scrollbar-color:#d5deeb transparent}.cc-person{display:flex;align-items:center;gap:9px;text-align:left;width:100%;background:white;border:1px solid transparent;border-bottom-color:#f0f3f7;padding:9px 6px;color:var(--cc-ink);border-radius:7px;transition:background .15s,border-color .15s}.cc-person:hover:not(:disabled){background:#f5f8ff;border-color:#dbe7ff}.cc-person.selected{background:#edf5ff;border-color:#c6dcff;box-shadow:inset 3px 0 #367aee}.cc-person:disabled{opacity:.55}.cc-avatar{width:35px;height:35px;flex-shrink:0;border-radius:11px;background:#edf0fb;color:#6777b5;display:grid;place-items:center;font-size:12px;font-weight:750}.cc-person:nth-child(3n+2) .cc-avatar{background:#e8f7f5;color:#278c86}.cc-person:nth-child(3n) .cc-avatar{background:#fff1e9;color:#bb784b}.cc-person-text{flex:1;min-width:0}.cc-person-text strong{display:block;font-size:11px;overflow-wrap:anywhere;line-height:1.4}.cc-person-text small{display:block;font-size:10px;color:#75849b;line-height:1.5}.cc-badge{display:inline-block;font-size:9px;padding:4px 7px;border-radius:6px;white-space:normal;font-weight:650}.cc-badge.blue{background:#e6f1ff;color:#236ecc}.cc-badge.green{background:#e0f6e9;color:#20814d}.cc-badge.pink{background:#fff0dc;color:#ad7719}.cc-badge.neutral{background:#eceff4;color:#6b788b}.cc-pagination{display:flex;align-items:center;justify-content:space-between;gap:5px;margin-top:12px}.cc-pagination small{font-size:9px;color:#718199}.cc-pagination .btn{font-size:10px;padding:4px 7px}.cc-queue footer{border-top:1px solid #ecf0f6;margin-top:11px;padding-top:10px;font-size:10px;color:#8795aa}
.cc-section-heading{display:flex;align-items:flex-start;justify-content:space-between;gap:6px}.cc-section-heading>.cc-badge{font-size:8px;margin-top:4px}.cc-contact{display:flex;align-items:center;gap:12px;margin:4px 0 12px;padding:11px;background:linear-gradient(100deg,#f3f8ff,#f6fcfc);border:1px solid #e8f0f8;border-radius:10px}.cc-avatar.large{width:51px;height:51px;border-radius:15px;background:#ddebfc;color:#3270c6;font-size:19px}.cc-contact h3{font-size:19px;font-weight:750;margin:0 0 4px;overflow-wrap:anywhere;letter-spacing:-.4px}.cc-contact p{margin:7px 0 0;font-size:12px}.cc-contact p i{color:#3380d9;margin-right:4px}.cc-contact-actions{display:flex;gap:7px;align-items:center;margin-bottom:14px}.cc-contact-actions .btn{font-size:11px}.cc-support{display:flex;align-items:center;gap:9px;border:1px solid #c9e8d5;border-radius:9px;background:#f3fbf6;padding:10px 12px;margin:0 0 17px;cursor:pointer;font-size:13px;transition:background .18s,box-shadow .18s}.cc-support:hover{background:#e8f7ee}.cc-support>i{color:#239b53;font-size:24px}.cc-support input{width:15px;height:15px;accent-color:#239b53}.cc-support:has(input:checked){background:linear-gradient(90deg,#daf6e5,#ecfcf2);border-color:#60c482;box-shadow:0 0 0 2px #24a35a12}.cc-support-check{margin-left:auto;font-size:16px!important;visibility:hidden}.cc-support:has(input:checked) .cc-support-check{visibility:visible}
.cc-outcomes{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:7px;margin-bottom:15px}.cc-outcomes label{--result-color:#3b79c8;--result-bg:#edf5ff;cursor:pointer;position:relative;margin:0}.cc-outcomes label[data-outcome=contato_realizado]{--result-color:#248b59;--result-bg:#eaf8ef}.cc-outcomes label[data-outcome=nao_atendeu]{--result-color:#c08a28;--result-bg:#fff8e9}.cc-outcomes label[data-outcome=agendar_retorno]{--result-color:#7954c7;--result-bg:#f4efff}.cc-outcomes label[data-outcome=numero_invalido]{--result-color:#d06c41;--result-bg:#fff2e9}.cc-outcomes label[data-outcome=nao_deseja]{--result-color:#c85770;--result-bg:#fff0f4}.cc-outcomes input{position:absolute;opacity:0;width:1px;height:1px}.cc-outcomes span{display:flex;align-items:center;gap:6px;height:100%;border:1px solid #e1e7ef;border-radius:7px;padding:9px 7px;font-size:10px;line-height:1.4;transition:background .15s,border-color .15s}.cc-outcomes i{font-size:16px;color:var(--result-color)}.cc-outcomes label:hover span{background:var(--result-bg)}.cc-outcomes input:checked+span{background:var(--result-bg);border-color:var(--result-color);box-shadow:0 0 0 1px var(--result-color);color:var(--result-color);font-weight:650}.cc-outcomes input:focus-visible+span{outline:3px solid #97caff}.cc-field{display:block;margin-bottom:12px;font-size:11px;font-weight:650}.cc-field .form-control{margin-top:5px;font-size:11px;padding:9px 10px}.cc-field textarea{min-height:64px}.cc-field small{font-weight:400;color:#8796a9}.cc-save{width:100%;padding:11px;margin-top:2px}.cc-save i{margin-right:8px}
.cc-side{display:grid;gap:14px}.cc-history{max-height:290px;overflow:auto;scrollbar-width:thin}.cc-event{position:relative;border-left:2px solid #e9e3f5;padding:0 0 16px 14px;margin-left:5px;font-size:11px}.cc-event:before{content:'';position:absolute;width:9px;height:9px;background:#a18bd2;border:2px solid #f6f0ff;border-radius:50%;left:-5.5px;top:3px}.cc-event small{display:block;color:#8792a7;font-size:9px;margin-bottom:5px}.cc-event strong{display:block;margin-bottom:4px}.cc-event p{color:#73839b;margin:4px 0;white-space:pre-wrap;overflow-wrap:anywhere;line-height:1.5}.cc-return{width:100%;display:flex;justify-content:space-between;align-items:center;gap:7px;text-align:left;background:#fffcf6;border:1px solid #f3e9d5;border-radius:8px;padding:11px;margin-bottom:8px;transition:background .15s}.cc-return:hover{background:#fff6e4}.cc-return strong,.cc-return small{display:block;font-size:11px}.cc-return small{color:#8b8f98;font-size:10px;margin-top:5px}.cc-empty{font-size:11px;color:#8492a6;padding:14px 0;line-height:1.6}.cc-welcome{text-align:center;padding:37px 16px 44px;color:#71839b;background:radial-gradient(ellipse at top,#f0f8ff,white 70%);border-radius:10px}.cc-welcome>i{display:grid;place-items:center;width:82px;height:82px;margin:5px auto 16px;border-radius:24px;background:linear-gradient(140deg,#e8f2ff,#e5faf7);color:#348dcc;font-size:39px;box-shadow:0 0 0 9px #f7fbff}.cc-welcome h3{font-size:18px;color:#254364;margin-top:19px;font-weight:750}.cc-welcome p{font-size:12px;line-height:1.7;max-width:250px;margin:10px auto 18px}.cc-footer{border-top:1px solid #e1e8f2;margin-top:18px;padding-top:12px;color:#8998ad;font-size:10px}
/* Searchable grouped tag picker: only human-readable catalog labels. */
.cc-tag-field{min-width:0}.cc-tag-picker{position:relative;margin-top:5px}.cc-tag-picker[open]{z-index:35}.cc-tag-picker summary{display:flex;align-items:center;gap:7px;height:35px;padding:0 9px;border:1px solid #d5dfed;border-radius:7px;background:#fff;cursor:pointer;font-size:11px;list-style:none}.cc-tag-picker summary::-webkit-details-marker{display:none}.cc-tag-picker summary>span{flex:1;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.cc-tag-picker summary>i{font-size:12px;color:#6984ae}.cc-tag-picker summary>i:last-child{font-size:9px;transition:transform .15s}.cc-tag-picker[open] summary{border-color:#6b9ef1;box-shadow:0 0 0 3px #3978e612}.cc-tag-picker[open] summary>i:last-child{transform:rotate(180deg)}.cc-tag-picker summary:focus-visible{outline:3px solid #97caff}.cc-tag-popover{position:absolute;left:0;top:calc(100% + 7px);width:320px;max-width:calc(100vw - 58px);padding:8px;background:#fff;border:1px solid #dbe5f2;border-radius:12px;box-shadow:0 14px 40px #233d6830}.cc-tag-search{display:flex;align-items:center;gap:7px;border:1px solid #e1e9f4;background:#f6f9fd;border-radius:7px;padding:0 10px;margin-bottom:7px}.cc-tag-search>i{font-size:12px;color:#6883ab}.cc-tag-search input{height:33px;margin:0;padding:0;border:0;outline:0;background:transparent;width:100%;font:inherit;font-size:11px}.cc-tag-list{max-height:245px;overflow:auto;overscroll-behavior:contain;scrollbar-width:thin;scrollbar-color:#cedcec transparent}.cc-tag-group h3{display:flex;justify-content:space-between;align-items:center;position:sticky;top:0;background:#f1f5fc;color:#6080aa;font-size:9px;font-weight:750;letter-spacing:.7px;text-transform:uppercase;border-radius:5px;padding:7px 9px;margin:7px 0 3px}.cc-tag-group h3 small{background:white;color:#8b9bb3;border-radius:4px;padding:1px 5px;font-size:9px}.cc-tag-option{display:flex;align-items:center;gap:8px;width:100%;padding:8px 9px;border:0;border-radius:6px;background:white;text-align:left;font-size:11px;color:#394f71;line-height:1.4;cursor:pointer}.cc-tag-option span:not(.cc-tag-dot){flex:1;overflow-wrap:anywhere}.cc-tag-option:hover,.cc-tag-option:focus-visible{background:#f0f6ff;outline:0}.cc-tag-option.selected{background:#e8f1ff;color:#2563d3;font-weight:650}.cc-tag-option>.bi-check2{visibility:hidden;margin-left:auto}.cc-tag-option.selected>.bi-check2{visibility:visible}.cc-tag-dot{width:6px;height:6px;border-radius:50%;background:#a1b7d7;flex-shrink:0}.cc-tag-group:nth-child(3n) .cc-tag-dot{background:#85c5b4}.cc-tag-group:nth-child(3n+1) .cc-tag-dot{background:#b7a2d9}.cc-tag-option[hidden],.cc-tag-group[hidden],.cc-tag-empty[hidden]{display:none!important}.cc-tag-empty{padding:12px 8px;color:#8795aa;font-size:11px}.cc-tag-count{padding:8px 6px 1px;margin-top:5px;border-top:1px solid #eef2f7;font-size:9px;color:#95a1b4}
/* Override only controls inside this workspace. */
.cc-shell .btn{border-radius:7px!important;font-size:12px;font-weight:600;transition:transform .15s,box-shadow .15s,background .15s}.cc-shell .btn:hover:not(:disabled){transform:translateY(-1px)}.cc-shell .btn-primary{background:linear-gradient(100deg,#326de3,#2487dc)!important;border-color:#3375e4!important;color:white!important;box-shadow:0 3px 8px #3375e41b}.cc-shell .btn-outline-primary{background:#f5f9ff!important;color:#3268ba!important;border-color:#d5e4fa!important}.cc-shell .btn-outline-success{background:#effaf4!important;color:#228653!important;border-color:#bde4ce!important}.cc-shell .btn-outline-secondary{background:#f8fafc!important;color:#76859b!important;border-color:#e3e9f1!important}.cc-shell .btn-link{background:transparent!important;color:#8794a8!important;padding:5px}.cc-shell .btn:disabled{opacity:.5!important}.cc-shell .form-control,.cc-shell .form-select{border-radius:7px!important;border:1px solid #d5dfed!important;box-shadow:none!important;background-color:white!important;color:#29415f!important}.cc-shell .form-control:disabled{background-color:#f3f6fa!important}.cc-shell .form-control:focus,.cc-shell .form-select:focus{border-color:#79a4ed!important;box-shadow:0 0 0 3px #3978e612!important}.cc-shell .alert{padding:10px 14px;border-radius:9px;font-size:12px}
@media(max-width:1100px){.cc-workbench{grid-template-columns:minmax(260px,1fr) minmax(360px,1.5fr)}.cc-side{grid-column:1/-1;grid-template-columns:1fr 1fr}.cc-stats{gap:8px}.cc-stat{padding:11px;gap:9px}.cc-stat-icon{width:38px;height:38px;font-size:19px}}
@media(max-width:767px){.cc-heading h1{font-size:22px}.cc-heading p{font-size:10px;max-width:215px}.cc-eyebrow{font-size:8px;letter-spacing:1px}.cc-title-icon{width:40px;height:40px;font-size:21px;border-radius:12px}.cc-heading{align-items:flex-start;gap:8px}.cc-heading>.btn{font-size:10px;padding:7px}.cc-title{gap:9px}.cc-stats{grid-template-columns:1fr 1fr}.cc-stat strong{font-size:24px}.cc-stat span:not(.cc-stat-icon){font-size:10px}.cc-workbench{grid-template-columns:1fr}.cc-side{grid-column:auto;grid-template-columns:1fr}.cc-card{padding:13px}.cc-outcomes{grid-template-columns:1fr 1fr}.cc-people{max-height:280px}.cc-section-heading{flex-wrap:wrap}.cc-contact-actions{flex-wrap:wrap}.cc-filter-grid{gap:9px}.cc-tag-popover{width:300px}.cc-welcome{padding:25px 12px}.cc-footer{font-size:9px}}
@media(prefers-reduced-motion:reduce){.cc-shell *{transition:none!important;scroll-behavior:auto!important}.cc-shell .btn:hover,.cc-stat:hover{transform:none!important}}
/* Separate categories while preserving the A-Z order of their options. */
.cc-tag-group{margin:12px 0 4px;padding:0 4px 5px;border:1px solid #dce6f4;border-radius:9px;background:#fff}
.cc-tag-group h3{z-index:1;margin:0 -4px 5px;padding:9px 10px;border-radius:8px 8px 0 0;background:#e8f0ff;color:#3567ac;border-bottom:1px solid #dce6f4;font-size:10px}
.cc-tag-group h3 span{display:flex;align-items:center;gap:7px}.cc-tag-group h3 i{font-size:13px}
.cc-tag-group:nth-child(3n) h3{background:#e6f6f1;color:#277e6a;border-bottom-color:#d3e9e2}
.cc-tag-group:nth-child(3n+1) h3{background:#f0eafa;color:#7654a7;border-bottom-color:#e2d8f0}
.cc-history-context{margin:0 0 12px;font-size:10px;color:#7c8aa0;overflow-wrap:anywhere}.cc-history-tabs{margin:0 0 9px}.cc-history-person{display:block;border:0;background:transparent;padding:0;margin:0 0 5px;font-size:11px;text-align:left;color:#476ac4;font-weight:700;cursor:pointer;overflow-wrap:anywhere}.cc-history-person:hover{text-decoration:underline}.cc-history-person i{font-size:9px}.cc-history-person:focus-visible{outline:2px solid #91b4ff;outline-offset:3px}
/* Shared outcome colors in the queue and saved history. Keep the text labels. */
.cc-shell .cc-status-pendente{background:#e1edff;color:#2357b1;border:1px solid #c2d7fc}
.cc-shell .cc-status-nao_atendeu{background:#fff0da;color:#a4540b;border:1px solid #f5c98d}
.cc-shell .cc-status-agendar_retorno{background:#efe5ff;color:#713cc1;border:1px solid #d9c1f7}
.cc-shell .cc-status-contato_realizado{background:#dcf5e6;color:#1c7845;border:1px solid #aee3c5}
.cc-shell .cc-status-numero_invalido{background:#ffe4e6;color:#b5273c;border:1px solid #f4b8c0}
.cc-shell .cc-status-nao_deseja{background:#f4e2ed;color:#91416c;border:1px solid #ddbad0}
.cc-shell .cc-status-em_atendimento{background:#edf0f5;color:#596779;border:1px solid #d1d9e4}
.cc-shell .cc-status-com_voce{background:#dff6f6;color:#14777b;border:1px solid #aee0e0}
.cc-event>.cc-badge{margin-bottom:4px}